Is your computer network as strong as your company's product or service?

Here are the TOP 5 reasons your business needs our proactive network support services:

1. Prevention:  An ounce of prevention is worth a pound of cure.  With a certified technician maintaining your network on a regular basis, major interruptions and downtime can be avoided.
2. Efficiency:  Ever get frustrated that your systems are not responsive enough?  Chances are your network has not been properly maintained, affecting the efficiency of your systems. Sweep away those cobwebs and get your house in order with regular network maintenance.
3. Productivity:  When your systems are running efficiently your business productivity increases.  How disruptive is a slow or unresponsive network to your business operations?  Give productivity a jolt by maximizing your network's efficiency.
4. Predicable Network Budget:  Your support contract is a regular investment to keep your network running smoothly.  Put the fire hose away and stop paying erratic amounts to put out those network emergencies!
5. The IT Team:  access the experience, knowledge and expertise of a team of certified network technicians.

Network Support Services

The following are some of the service provided by MED2020 on an ad-hoc or regularly scheduled basis.

• Server Maintenance
• Desktop Maintenance
• Printer Troubleshooting
• Help Desk Support
• Security patches and regular Software updates
• Hardware and Software Solutions
• Email troubleshooting
• Establishing remote access services for your company
• Providing remote support services to each individual user using GoToAssist technology

Network Support Options

MED2020's proactive support plans can include the following components and is customized specifically to meet your needs.

• On Site Support (twice weekly, weekly, bi-weekly with remote services)
• Remote Support Services (in conjunction with onsite support)
• 2 Hour guaranteed response
• 4 Hour guaranteed response
• Remote Server Monitoring
• 24/7 Support Access
• Adhoc Support Services

Network Support Projects

Sometimes organizations need help for a short time to complete a specific project. This is where MED2020 can augment or support existing IT Departments with specific skill sets to complete projects such as;

• New Server builds or implementations
• Server Migrations moving software and data from one server to another
• Upgrading Server Software such as Windows Server, Small Business Server, Exchange Server or SQL Server
• Network Security and Computer Security audits to check for vulnerabilities and compliance with company policies
• Network wide software deployments

Why use MED2020?

MED2020 takes a business approach to providing technology to businesses.  The only way to meet the needs of the customer is to understand the customer.  We take time to assess the needs of each customer and recommend the appropriate solutions.  Not only do our certified technicians stay current on the newest and emerging technologies, they also understand where these technologies should be applied to have the greatest affect. 

We will only recommend the technology solution that is right for the customer's situation.

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